Refund and Cancellation Policy

Every service includes a registration fee of 20% of the total fee. The registration fee covers onboarding, profile set-up and counsellor allocation. It is non-refundable in all cases, including cancellation within the cooling-off period.

Service	When a refund may be requested	When no refund is payable
Psychometric test / Career Profiling Test	Within 48 hours of payment, only if the test link or login has not been issued	Once the test link or login is issued, or the test is started
Hand-holding India (Classes 11–12)	Within 7 days of payment, only if the first session has not been held	Once the first session, ice-breaking session or profiling test has taken place
Hand-holding Abroad (Classes 11–12, UG and PG)	Within 7 days of payment, only if the first session has not been held	Once the first session, ice-breaking session or profiling test has taken place
Profile Building	Within 7 days of payment, only if no session or plan has been delivered	Once any session, plan or opportunity list has been shared
Individual sessions or consultations	Not refundable	—

Where a refund is approved under this table, the amount refunded is the fee actually paid, less the registration fee, any discount already availed and any third-party costs already incurred.

• Instalments already paid are non-refundable once the service, or the phase of the service they relate to, has started.
• If an instalment is not paid by its due date, we may pause the service until payment is received. Deadlines missed during such a pause are the student’s responsibility.
• Cancelling a plan stops future instalments only for phases that have not yet started.

WonderSkool provides guidance, planning and application support. Final decisions are made by universities, colleges, testing bodies, embassies and other authorities. No refund is payable because of:

• an admission, waitlist or rejection decision by any college or university;
• entrance-exam, board-exam or test scores;
• visa, APS, scholarship or financial-aid outcomes;
• changes in eligibility rules, deadlines, fees or policies made by third parties;
• the student or family changing their mind about a course, country, career or college after the service has started.

Application fees, test registration fees (such as SAT, IELTS, UCAT, TMUA), university deposits, courier, translation, notarisation, visa and similar charges are paid to third parties. These are not refundable by WonderSkool and are governed only by the third party’s own refund rules.

• A session cancelled or rescheduled with less than 24 hours’ notice, or missed without notice, is treated as delivered.
• No refund is payable where delays, missed deadlines or rejected applications are caused by the student or family, for example by not attending sessions, not sharing documents on time, sharing incorrect information, or not following agreed timelines.
• Each service is valid for 12 months from the date of payment, or until the end of the admission cycle it was purchased for, whichever is earlier. Unused sessions lapse at the end of the validity period and are not refundable or carried forward.

Fees paid under a discount, offer, school partnership rate or WonderSkool scholarship are non-refundable. Promotional terms take priority over this policy where they differ.

Services are linked to the registered student and cannot be transferred to another person. At its sole discretion, WonderSkool may allow an unused service to be transferred to a sibling, or adjusted against another WonderSkool service, within the validity period. A transfer or adjustment is final and is not later refundable.

• A booking is confirmed on receipt of an advance of 50% of the agreed fee. The advance is non-refundable.
• A school may reschedule a confirmed event once, free of charge, with at least 7 days’ written notice. A new date must be agreed within 60 days.
• If a school cancels with less than 7 days’ notice, or the event does not take place for reasons on the school’s side, the full agreed fee is payable.
• Travel and accommodation costs already incurred for an event are payable by the school in all cases of cancellation or rescheduling.

If WonderSkool cancels a service, or is unable to deliver it for reasons within its control, we will first offer a rescheduled date or an equivalent service. If neither is acceptable to you, we will refund the fee for the part of the service not delivered.

• Email info@wonderskool.com from the email address registered with us, with the subject line “Refund request”.
• Include the student’s name, the service, the invoice or transaction number, the payment date and the reason for the request.
• We will respond within 7 working days. Approved refunds are processed within 10 working days of approval, to the original payment method only.
• Payment gateway charges and bank charges are deducted from the refund amount. Requests made by phone, WhatsApp or social media are not treated as refund requests.

Please contact us before raising a dispute with your bank or card provider. If a chargeback is raised for a service that has been delivered in whole or in part, WonderSkool may contest it with evidence of service delivery and may suspend all services to the student until the matter is resolved.

WonderSkool may update this policy at any time; the version published on the website at the date of payment applies to that payment. This policy is governed by the laws of India, and any dispute is subject to the jurisdiction of the courts at Panchkula, Haryana.